Return Policy

Return & Refund Policy

We have a NO return policy, which means all sales are final once goods are delivered.

Cancellation Fee: Orders canceled at the customer's request within a 48 hour window of the order being placed after payment has been processed are subject to an 8% cancellation fee. This fee helps cover non-refundable payment-processing fees and administrative costs associated with processing and canceling the order.

We only accept cancellations within 48 hours of an order being placed and under incredibly limited circumstances. In the event of a refund you will receive 92% back of your orders subtotal after discounts if purchase was completed using a debit/credit card or PayPal. The additional 8% we withhold towards our payment processing service providers this fee includes the initial surcharge to process your initial payment and the additional surcharge we are billed to refund your order chargeback if applicable. All AFTERPAY orders are non-refundable no matter the circumstance.

Damages and Issues

Proof Of Purchase is Required via an order #, Images showing the damage/error and we reserve the right to ask for your billing credit statement if needed.

Please inspect your order upon reception and contact us immediately within no longer than 7 days of receiving your item, in the event it arrived defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will only provide a replacement for the accurate item ordered/ damaged item that arrived . We do not provide refunds under no circumstances. We will notify you once we’ve received and inspected your return, and let you know once the replacement has been shipped out.

Hand-Painted Finish, Manufacturing Variations & Damage Policy

Approximately 90% of the collectibles and seasonal décor offered by Enchanting Unboxing are hand-painted and produced across more than 200 licensed collections, manufacturers, distributors, artists, and brands. Because each manufacturer maintains its own production methods, materials, quality-control standards, and finishing techniques, variations in paint application, shading, texture, sculpting, color placement, and other hand-finished details are normal and should be expected.

The quality and level of detailing of one product should not be used as the standard by which another product is evaluated. For example, a $500 collectible and a $100 decorative figure of a similar size may have significantly different levels of finishing and detail based on the manufacturer, artist, materials, licensing requirements, production process, and price point. These differences do not, by themselves, constitute damage or a manufacturing defect.

As specialists in the collectible and seasonal décor industry, we evaluate each item according to the reasonable manufacturing and finishing standards established for its particular brand, collection, and price point rather than comparing it to products manufactured by another company or artist.

Our Inspection Process Every item is opened and inspected by Enchanting Unboxing prior to shipment. Units displaying significant damage or defects are removed from our shipping inventory whenever identified during inspection. Examples may include:

• Cracks, breaks, or significant structural damage

• Material scratches, damage, or substantial distortion to a figure's facial features

• Significantly misplaced or defective eye or facial detailing

• Substantial paint defects affecting approximately 15% or more of the overall visible painted surface of the item

• Other significant manufacturing defects that materially affect the item's intended appearance or integrity

Minor paint inconsistencies, brush marks, color variations, overspray, underspray, small paint transfers, slight differences in facial detailing, minor surface imperfections, sculpt variations, or other characteristics reasonably associated with hand-painted or mass-produced decorative merchandise are generally considered normal manufacturing variations and are not considered damage.

Damage & Replacement Claims

All damage and defect claims are reviewed individually. Enchanting Unboxing will evaluate the item based on the manufacturer's established quality standards, the nature and extent of the reported issue, and the availability and eligibility of a replacement.

A customer's personal preference regarding paint placement, coloration, detailing, or finish does not automatically establish that an item is defective.

Because manufacturer and distributor policies regarding cosmetic and paint-detailing claims vary considerably, replacement requests involving minor paint or finish variations are rarely approved by our suppliers. Historically, approximately 95% of cosmetic paint-detailing claims submitted for replacement have not qualified for replacement through our distributors and likewise would not qualify under our policy.

When a claim involves a legitimate defect or damage that falls outside the reasonable manufacturing standard for that particular product, Enchanting Unboxing will determine the appropriate resolution in accordance with our damage and exchange policy.

Except where otherwise required by applicable law, Enchanting Unboxing reserves the right to make the final determination as to whether a reported condition constitutes eligible damage, a manufacturing defect, or an acceptable hand-painted/manufacturing variation. Items that fall within the acceptable manufacturing standards described above remain subject to our final-sale policy.

DAMAGED BOXES

Scuffed, dented, dinged, ripped boxes are not defined as a damaged good as our vendors will not accept our return either. For the exception of our action figures we will not accept any returns if your item arrives with a damaged box. As the figure will not lose any value if the box is damaged in the aftermarket. A boxes intention is to protect the figure never the box itself. Not unless a box has water damage will we replace the box.

To start a request for damaged goods you can contact us at enchantingunboxing@gmail.com If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

NO REFUNDS

The only time we provide a refund is if an item is sold-out on our end or our distributors can no longer fulfill our order.

(CAM)

We utilize Covert Authentication Marks (CAM) on all home decorative and collectible figures. A non-visible, UV-reactive authentication mark applied during inspection to verify original point of sale and prevent fraudulent returns. All items are sold brand new and unused but are opened, inspected and authentication marked to avoid shipping any damaged goods while also to prevent buyer fraud.